A linchpin is defined as “somebody or something that is an essential element in the success of something such as a team or a plan”. Employee engagement is the linchpin that connects leadership to profitability and customer satisfaction.
Employee engagement is rightly viewed as a key aspect of productivity. Extra efforts, better ideas and innovations all links to a unified workplace culture.
Research has indicated higher rates of productivity, profitability and customer ratings exist among the most engaged work units, as well as fewer turnovers and absenteeism.
Cogent Solutions encourages leaders to understand and value employee engagement as a key element of business success.
The founder, Jeannette McDonald, has held leadership positions with large corporations as well as family owned businesses in the profit and not-for-profit sector. Her primary success was derived from strong sales management skills.
For over seven years her approach to creating an engaged workforce has been culled down to a 5-step process focusing on critical areas of leadership, sales and customer service.
Cogent Solutions is an Everything DiSC® Authorized Partner of Wiley utilizing research driven assessments and training programs.